Shipping policy

Shipping Policy

Last updated: September 3, 2026

Where we ship

We ship to addresses within the United States only. All prices are shown in US dollars.

Where your order ships from

We are a small independent store. We do not manufacture anything ourselves and we do not hold stock. Orders are picked and dispatched by our overseas fulfilment partner and shipped directly to you.

We tell you this plainly because it affects how long you wait. If you need an item by a specific date, please read the timings below before ordering.

How long it takes

Order processing: 1 to 2 business days after payment clears.
Delivery: 8 to 13 business days for most items. A small number of larger items take up to 21 business days. The timing for your item is shown on its product page.

Where a product page does not state a shipping time, we will ship your order within 30 days of receiving your complete order and payment. This is the standard set by the Federal Trade Commission for online orders, and we follow it.

Shipping cost

Standard shipping within the United States is free and already included in the price shown on the product page. Applicable sales tax, if any, is calculated and shown at checkout before you pay.

Import duty on these goods is paid by us, not by you. You will not be asked to pay anything to the carrier on delivery.

If we are late

If we cannot ship within the time stated, we will email you before that deadline passes, tell you the new date, and give you a clear choice: agree to wait, or cancel the order for a full refund. You do not have to ask us for this. We send it on our own.

Full details are in our Return and Refund Policy, section 3.

Tracking

You will receive a tracking number by email once your parcel is dispatched. Tracking can take a few days to start updating after the number is issued. If nothing has moved a week after dispatch, write to us and we will chase it.

Delivery addresses

We ship to the address you enter at checkout, so please check it carefully. Once an order has been passed to our fulfilment partner we cannot change the address.

If a parcel is returned because the address was wrong or incomplete, we will contact you and reship once you confirm the correct address; a second shipping charge may apply. If you would rather not reship, we refund the item price.

Delivery problems

If tracking says delivered but you do not have the parcel, check with anyone else at the address and with your local carrier first. Parcels are often left in a safe place or with a neighbour. If it has not appeared after 3 business days, write to us and we will open a case with the carrier and, where it is not found, replace or refund the order.

If tracking has not moved for a long time, write to us and we will chase the carrier. If the parcel is confirmed lost, you choose a replacement or a full refund.